- Copyright © 2020-2025 by Golden Twelve Ltd
Golden Twelve Ltd Online LLC Website Privacy Policy
1. Acceptance of Terms
Welcome to support@goldentwelve.com (the “Site”), a web site operated on behalf of Golden Twelve Ltd Online LLC (“CSO”, “us,” “we” and “our”). Your privacy is important to us. It is our policy to protect your personal information and to use it only in accordance with this Privacy Policy. Using our Site is voluntary, and by using the Site, you consent to our collection and use of your information as described in this Privacy Policy. This Privacy Policy only governs our use and disclosure of information collected through this Site.
2. Information We Collect From You
We automatically collect information about your Internet connection, including but not limited to:
1. The name of the Internet domain you used to access the Internet and/or the web site from which you linked directly to our Site;
2. The IP address of your device and the country location of your device;
3. The connection speed/screen resolution/browser device type used;
4. The date and time you accessed our Site; and
5. The pages you visited.
We use this information we automatically collect about you to monitor the effectiveness of the Site and to consider potential improvements to the Site.
3. Information you Provide to Us
We collect information at several different points as we interact with you. This includes when you create an account, order products online, chat with customer service, register for our newsletter, participate in promotions, and opt in to text messages (if you choose to do so). The information we collect includes things like your phone number, shipping and billing addresses, email addresses, payment information and passwords. If you opt in to have text notifications sent to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message.
Your payment information is provided to our payment processor, your card’s issuer, the payment brands, and other parties relevant to the payment process for verification, approval, settlement, disputes and fraud protection and resolution. We do not retain your card’s account data (e.g., primary account number, expiration date and sensitive authentication data) following verification and approval. At your option, you may save your card’s account data for future purchases. This information is maintained by our payment processor, not on our website.
4. Use of Your Personal Information
• We use your personal information to administer your participation in the Site and to communicate information we think may be of interest to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• In any other way we may describe when you provide the information.
5. Sharing Your Information
• We do not sell your personal information.
• We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this Privacy Policy:
• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business (e.g., we may share your credit card information with the credit card provider to process your purchase, or if you have opted in to receive text messages, we may share your telephone number with providers of the text message services). When we use affiliated service providers, we ensure that they maintain appropriate physical, technical and administrative safeguards. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of S&S, our customers, or others (e.g., to detect security breaches and protect against fraud).
How long do we retain personal information?
• Subject to applicable laws, we will only retain personal information for as long as necessary to fulfill the identified purposes or as long as required for legal or business purposes.
6. Use of Cookies
Like many websites, we use “cookies” and similar tracking technologies to collect information (hereinafter collectively referred to as “cookies”). A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. The use of cookies enables us to enhance your visits to the Site. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, but this may limit your ability to use some features of the Site. Cookies enable us to recognize your browser and provide features that are tailored to your needs.
We may use information from cookies for purposes of planning and tracking, as well as assessing the technical function of the Site. We may also use cookies to track information about which pages you visit within the Site to help us gauge the effectiveness of the Site or our content.
The following types of cookies and similar technologies are used on our Site:
• Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
• Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
Additionally, our use of these cookies is governed by your acceptance of our cookie notification message. Registered users may adjust their cookie preferences under My Account/User Settings.
You can set up your computer to inform you whenever a cookie is being sent, or you can disallow cookies in your web browser. If you do choose to disallow cookies, some features of this website may not function, or your ability to choose certain options may be limited. If you would like more information about this practice and your options, you can visit support@goldentwelve.com
7. Linked Sites
We may provide links on the Site to other sites of interest. We do not review or endorse the content of these sites or guarantee that they will abide by this Privacy Policy. Your use of such linked sites is subject to the privacy policies of the providers of those sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each Site that collects personal information.
8. Security Measures
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
9. Children and Parents
We do not offer or provide products and services for children. If you are under 18, you may not use our Site. We do not intend to collect personal information from children. If your child has submitted personal information and you would like to request that such information be removed, you may contact us via one of the contact methods described on the Site and we will promptly remove such information and shall not use such information or include it in our database. Users under the age of 18 and their parents or guardians are advised that any personal information voluntarily entered by children may be available for public access until we become aware that a user is under the age of 18 and have had a reasonable opportunity to remove the information from the site. If you believe we might have any information from or about a child, please contact our Customer Service Department at 562-356-4520.
10. Reviewing Information
You may review your personal information stored in your profile by logging into the Site. You may change your email address or the designated contact person but if you wish to make a change to your company name or address, you will need to contact our Customer Service Department at 800-523-2155. You may contact us via one of the contact methods described in the Terms and Conditions if you wish to discuss any issues regarding your personal information.
11. Changes
We may change this Privacy Policy from time-to-time. If we do make a change, we will post the revised Privacy Policy on this Site. We encourage you to review this Privacy Policy periodically. Questions, comments or complaints about our privacy policies should be submitted to us at support@goldentwelve.com
12. Do Not Track
Certain web browsers and other devices you may use to access the services may permit you to submit your preference that you do not wish to be “tracked” online. We do not currently commit to responding to “do not track” requests, in part, because no common industry standard for “do not track” has been adopted by industry groups, technology companies, or regulators.
13. What rights do you have in relation to your personal information?
• You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms. You can also opt-out of receiving text messages from us by emailing us at support@goldentwelve.com
• Under certain circumstances and in accordance with applicable data protection legislation, you may be entitled to ask if we are processing your information and, if we are, request access to personal information. There may be a reasonable fee if you require a copy. You may also entitled to request that any incomplete or inaccurate personal information we hold be corrected. If you discover inaccuracies in our records, or your personal information changes, please notify us in writing.
•Requests to access your personal information must be made to us in writing. We will respond to your request within the applicable legal established time limits or give you written notice if we need more time to respond. To exercise any of these applicable rights, please contact us as set forth in the “Contact us” section.